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Emergency Numbers: Utilities in Zürich, Basel, Bern, Lucerne & Zug

Problems with your telephone, water, electricity or gas? Find the contact numbers for the main utility services in the cantons of Zurich, Zug, Berne, Lucerne and Basel.

Utility services in Switzerland are managed at a cantonal level, with one organisation in each area supplying all the utility services - electricity, gas and water. This organisation is the Städtische Elektrizitaetswerke, Gas und Wasser.

Utility Services in Switzerland (Zürich, Basel, Berne, Lucerne and Zug)

Swisscom is the national supplier of telephone landlines and Internet access. Their English-language website has comprehensive information:

Swisscom
Enquiries (free call) Tel: 0800 800 800 
Enquiries from outside Switzerland  Tel: 0848 800 811
Website

Zürich Services (electricity, gas, water)  

Elektrizitaetswerke Kanton Zürich - EKZ Tel: 058 359 55 22
Website
 
Emergencies (electricity, gas, water) Tel: 0800 359 359
Basel Services (electricity, gas, water)  
Industrielle Werke Basel - IWB
At
: Margarethenstrasse 40, 4002 Basel
Tel: 061 275 51 11
Fax: 061 275 51 80
e-mail
Website
Emergencies (electricity, gas, water) Tel: 0800 400 800
Berne Services (electricity, gas, water)  
Energie Wasser Bern 
At
: Monbijoustrasse 11, Postfach, 3001 Bern
Tel: 031 321 31 11
Fax: 031 321 34 95
e-mail 
Website
Emergencies (electricity, gas, water) Tel: 031 321 31 11
Lucerne Services (electricity, gas, water)
Energie Wasser Luzern - EWL 
At
: Industriestrasse 6, 6002 Luzern
Tel: 0800 395 395
Website
Emergencies (electricity)  Tel: 041 369 63 66
Emergency (gas and water)   Tel: 041 369 63 63
Zug Services (electricity, gas, water)  
Wasserwerke Zug - WZ
At
: Chollerstrasse 24, Postfach, 6301 Zug
Tel: 041 748 45 45
Fax
: 041 748 47 47
e-mail
Website
Emergencies (electricity, water)  Tel: 0900 900 009
Emergency (gas)   Tel: 041 748 48 48
Regional Electricity, Gas & Water Offices
  • EKZ Limmattal
    At
    : Ueberlandstrasse 2, Postfach 792, 8953 Dietikon
    Tel: 058 359 21 11
    Fax: 058 359 24 10
    e-mail
  • EKZ Oberland
    At
    : Stationsstrasse 15, Postfach 781, 8623 Wetzikon 3
    Tel: 058 359 71 11
    Fax: 058 359 71 00
    e-mail
  • EKZ Sihl
    At
    : Schönenbergstrasse 33, Postfach, 8820 Wädenswil
    Tel: 058 359 61 11
    Fax: 058 359 61 00
    e-mail
  • EKZ Weinland
    At
    : Deisrütistrasse 12, Ober-Ohringen, Postfach 382, 8472 Seuzach
    Tel: 058 359 41 11
    Fax: 058 359 41 00
    e-mail
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